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Returns

Return of orders within EU

Cancelling an order for an unwanted product

If you notice a mistake please inform [email protected] as soon as possible. Although we will try our best to cancel your order, we cannot guarantee that we will be able to stop your order in time to prevent it from being dispatched. If your order has not been dispatched, you will be refunded promptly for the full amount paid.

Orders that have already been dispatched can be cancelled within 14 days of being received and must then be returned within a further 14 days of you notifying us. You must return your unwanted items, at your cost and in a saleable condition. Products must not have been opened (with all tamper-evident packaging seals intact) or otherwise used or damaged.

For EU customers, we will refund you for the product and the cost of standard delivery charges. If you had paid for special expedited delivery, the difference from the standard delivery charges will not be refunded. Refunds will only be processed once all conditions are satisfied. Please note that we will not refund you the cost of shipping the unwanted product back to us.

Please email [email protected] to initiate the returns procedure.

 

Return of orders outside the EU

Cancelling an order for unwanted product

If you notice a mistake, please inform [email protected] as soon as possible. Although we will try our best to cancel your order, we cannot guarantee that we will be able to stop your order in time to prevent it from being dispatched. If your order has not been dispatched, you will be refunded promptly for the full amount paid.

If we accept your request to return an unwanted product, we must receive the product back from you within 14 days of our acceptance. You must return your unwanted item, at your cost, in a saleable condition. Products must not have been opened (with all tamper-evident packaging seals intact) or otherwise used or damaged.

For non-EU customers we will refund the value of the order, less the cost of delivery (including any consumption tax charged) that you have paid to us. Refunds will only be processed once all conditions are satisfied. Please note that we will not refund you the cost of shipping the unwanted product back to us.

Please email [email protected] to initiate the returns procedure.

 

Return of faulty or erroneous product

You are covered for faulty products in accordance with laws that apply to our sale of the products to you. We will do our best to assist you quickly and efficiently. All faulty products will be evaluated before being processed for replacement or refund. We may require you to return the product (at our cost) and we may need to discuss with you the cause of the fault.

Please let us know immediately if you have received a product in error. 

Please email [email protected] to initiate the returns procedure.