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What is your personal information?
What personal information do we collect and hold?
We collect and hold personal information you may have provided to us to ensure that we can provide you with the relevant product or service to the standard required. We may also collect details of the products or services you have purchased or received from Starpharma or which you have enquired about, together with any additional information necessary to deliver those products or services and to respond to your enquiries and comply with our regulatory requirements. If you’re seeking a role with Starpharma we may collect and retain information related to your prior employment.
We may collect and hold additional information that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise. When you visit our websites, such as www.starpharma.com, or www.viraleze.co we may collect other personal information through our ISP and cookies. Further information on ISP and cookies is contained in the specific section below.
In limited circumstances, we may be required to collect your name, address, date of birth and other verification information under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers or aggregated information about website usage or aggregated data from participants in our clinical trials.
How do we collect your personal information?
Starpharma usually collects your personal information directly from you unless it is unreasonable or impractical to do so. When collecting personal information from you, you may provide it to us in various ways, including:
- through your access and use of our websites, including subscribing for company updates;
- during communications between yourself or your business colleagues and our representatives for business purposes or as a general enquiry;
- when you deal in Starpharma shares or securities;
- when you enquire about or apply for a role, including employment or consulting at Starpharma;
- when you enquire about or participate in our clinical trials;
- when you enquire about, complain about or report an adverse event related to our products; or
- when you complete standard forms or business documentation such as credit applications or purchase orders.
We may also collect your personal information from third parties, including our share registry provider, credit reporting agencies, corporate advisers, law enforcement agencies and other government entities.
ISP and Cookies
When you visit our websites or download information from them, our ISP makes a record of your visit and records your internet address, domain name (if applicable) and the date and time of your visit. Our ISP also monitors the pages you access, the documents you download, links from other sites you follow to reach the site, and the type of browser you use. We use this information for statistical and website development purposes.
- Flash Cookies. Certain features of our service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.
- Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services available through the websites and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
- Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies;
Administered by: Us
- Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices you make when you use the websites, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the websites.
What happens if we can’t collect your personal information?
If you do not wish to provide us with the personal information described above, we may not be able to provide the requested product or service to you, either to the same standard or at all; and may not be able to tailor the content of our websites to your preferences, so your experience with our websites may not be as useful or enjoyable. In certain circumstances, it may also prevent us from complying with our regulatory requirements.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information from you so that we can perform our business activities and functions and to provide best possible quality of service.
We collect, hold, use and disclose your personal information for the following purposes:
- as indicated to you at the time your personal information was collected;
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about Starpharma or existing and new products or services;
- to assess the performance of the website and to improve the operation of the website;
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Starpharma, contractors or third party service providers;
- to keep your contact details up to date and to provide your updated personal information to our related bodies corporate, contractors or third party service providers;
- to process your application for employment at Starpharma;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.
To whom may we disclose your information?
To ensure that we can provide you with the products or service required, we may disclose your personal information to:
- our employees, related bodies corporate, contractors or third party service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, share registries, mailing houses, order fulfilment providers, freight providers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
- suppliers, business partners and other third parties with whom we have commercial relationships for business, marketing, product offers and related purposes;
- with other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile;
- law enforcement or other government agencies or by a court or like body, in which case Starpharma will make a written note of the disclosure;
- any other organisation for an authorised purpose with your express consent; or
- where we are otherwise permitted or required by the Act or any other law.
If permitted by law, the company may disclose your personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the company, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
We may combine any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Do we disclose your personal information to anyone outside Australia?
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including to our data hosting and other IT service providers, located in countries which may include the United States, United Kingdom, Singapore and Hong Kong.
Overseas recipients to whom we may potentially disclose personal information are located in the United States, South America, Europe, Asia, New Zealand, the United Kingdom, and any other countries to the extent required to fulfil the purposes listed above. Generally, we require that organisations outside Starpharma who handle or obtain personal information as third party service providers to Starpharma acknowledge the confidentiality of this information and comply with the privacy requirements of such information as directed by us.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you, provided that you have opted in to receive direct marketing communications from us. These communications may be sent in various forms, including mail, SMS, fax, telephone and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may be able to choose what types of direct marketing communications and information you receive. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that you do not receive further marketing communications within the timeframes established by applicable laws. You may still receive communications from us while we update our records.
We do not provide your personal information to other organisations, except where they are contracted on Starpharma’s behalf, for the purposes of direct marketing.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge you for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Where required, we will take reasonable steps to destroy or de-identify your personal information when it is no longer necessary for a permitted purpose.
As our website is linked to the internet, and the internet is inherently insecure, we are unable to provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Retention of your personal information
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.
Our service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Our websites may contain links to other websites and social network services operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Please review the privacy policies of third party websites.
Health related personal information
Health or medical information that you provide to Starpharma in the course of your interest in or participating in a clinical trial, or in making a product complaint or adverse event report, may be considered to be “sensitive” personal information. Such information will only be collected and used for Starpharma’s purposes with your express consent or where we are legally required to do so. Even with your explicit consent, sensitive personal information will only be collected and used:
- for the purpose for which it was provided;
- for a directly related secondary purpose; or
- where required by law.
To the extent possible, we ensure that sensitive information is anonymised or pseudonymised. This includes details of medical conditions, treatments, investigations, results of medical tests or related to participation in our clinical trials.
Where health related personal information is collected, it is typically collected by clinical trial sites, clinicians and clinical research organisations (CROs), clinical trial database managers and in limited cases by Starpharma, directly from you unless it is unreasonable or impracticable to do so. Such information may be collected when you enquire about or participate in our clinical trials, or when you make a product complaint or report an adverse event related to a Starpharma product. Where health related personal information is collected by a third party, these organisations are required to comply with the data privacy legislation in the relevant country. In clinical trials, typically the participant’s personal information is anonymised or pseudonomised, with the key code being held by the patient’s doctor so that the participant’s involvement and personal information can remain anonymous. We may also collect some health information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated data from participants in our clinical trials. If you do not provide us with your health-related personal information, we may not be able to recruit you into our clinical trials, or allow you to continue in our clinical trials, or we may not be able to use the information we obtained about you in our clinical trials to assess its conduct or outcomes. It may also prevent or limit us from investigating and resolving a product complaint or adverse event.
Your health-related personal information is used to maintain records of medical queries, adverse event reports, make legally required notifications (e.g. product recalls) and otherwise comply with legal requirements, and with the informed consent of participants, to assess the conduct and outcomes of clinical trials.
We collect, hold, use and may disclose your health-related personal information to:
- CROs, clinical trial sites or related committees, clinical trial database or service providers/managers to allow the conduct and assessment of our clinical trials;
- regulatory bodies (e.g. the TGA, FDA etc) where legally obliged to do so;
- law enforcement or other government agencies or by a court or like body, in which case we will make a written note of the disclosure;
- any organisation for any authorised purpose with your express consent; or
- where we are otherwise permitted or required by the Act or any other law.
As we conduct clinical trials throughout Australia and overseas, in respect of the above ways in which Starpharma collects, holds, uses or discloses your health-related personal information, some of these disclosures may occur outside the state or territory in which an individual is resident, including overseas.
EU and UK privacy laws
The following sections provide context about the application of the EU and UK Privacy Laws to our operations.
Lawful basis for processing
We will have a lawful basis for processing your personal information based on our interaction, engagement or arrangement with you. More than one lawful basis might apply to the processing of your personal information. The lawful bases that we commonly apply are:
- consent: you have given us clear consent for us to process your personal information for a specific purpose. This will usually be documented in a collection notice. For example, you may consent to receiving marketing material from us in a particular form and in relation to particular subject matter;
- contract: we have a contract with you that entitles us to process your personal information in accordance with the contractual terms and any applicable laws and regulations that cannot be excluded in a contract. For example, you may purchase products from us and we will need to process your personal information to enable us to send you the products and communicate with you about your purchase;
- legal obligation: we need to process your personal information so that we can comply with applicable laws (excluding contractual obligations). For example, we may be required to provide a government regulator with information about any transactions that are fraudulent or in contravention of anti-money laundering and counter-terrorism financing laws; and
- legitimate interest: we have a legitimate interest to process your personal information if it is necessary for us to perform our business functions and that these interests are not overridden by your interests, rights and freedoms. For example, we take steps to prevent and suppress fraudulent, abusive or criminal behaviour. We may process your personal information to monitor your conduct while you access or use our website to ensure that you are not using our website or services for criminal activities.
If you would like to know which lawful basis applies to the processing of your personal information, please contact us.
Who will process your data?
- right to erasure (including the right to be forgotten): you can request us to delete your data in certain circumstances to the extent permitted by law including where the data is no longer necessary for the purpose for which it was collected, or where you withdraw you consent and there is no other legal ground for processing your data. We will let you know if your exercise of this right will impact our service to you;
- right to object to data being processed: if you object to us processing your data, we will take steps to stop processing the data in accordance with your request and within a reasonable timeframe. This right only applies in certain circumstances that are permitted under law. For example, you can request us to stop sending you direct marketing communications if you choose to opt out of receiving those communications (this right applies regardless of which lawful basis applies). Or, you may request us to not disclose your personal information to a data processor we engage. Please note that if you no longer want us to process your personal information on your behalf in a particular manner, this may affect our service to you. We will let you know if that’s the case;
- right to data portability: you have a right to receive your personal information that was processed using automated means in a format that you can read, use and transfer to another entity. We will provide you with a copy of your personal information held by us in a format determined by us that complies with applicable laws; and
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
Please contact our Privacy and Data Protection Officer at:
Privacy and Data Protection Officer
Starpharma Holdings Limited
Post: PO Box 2022 Preston Victoria 3072
Tel: +61 (0)3 8532 2700
Email: [email protected]
If we have not responded to your complaint within a reasonable timeframe, or you are not satisfied with our response to your complaint, you are entitled to make a complaint to the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner