Shipping policy

Delivery charges are added to the value of your order and are calculated based on your shipping address. If your total order value meets certain thresholds, you may be eligible for free or discounted delivery.

You are eligible for free delivery within the EU if your order is valued at €50.00 (excl. VAT) or above. For countries outside the EU, you will receive a €5.00 shipping discount on orders valued at €50.00 (excl. VAT), and a €10.00 shipping discount on orders valued at €85.00 (excl. VAT) and above.

Expedited delivery

All deliveries are shipped by our shipping partner for each country to optimise the transit time and the cost of delivery. Currently, we are unable to offer special expedited delivery.

Receiving your order

You may need to sign to receive your order, or have a safe and secure place available so that our shipping partner can leave your order at the shipping address if you are not available to receive it in person.

If there is not a safe and secure place to leave your order at your shipping address, our shipping partner will either leave the parcel in a safe and secure place at your address or at the nearest post office for collection.

Orders & shipments in the European Economic Area (EEA)

Estimated delivery timeframes

Estimated delivery times (in business days) for select European Economic Area countries:

Value Added Tax

Orders are shipped from the Netherlands. EU VAT is included on all orders delivered inside the EEA.

Orders & shipments outside the European Economic Area (EEA)

Estimated delivery timeframes

Estimated delivery times for select countries outside the European Economic Area is 5-15 business days depending on the location of your shipping address.

Taxes, custom duties and charges for orders & shipments outside the European Economic Area

Orders are shipped from the Netherlands. EU VAT is excluded on orders delivered outside the EEA.

Depending on the shipping destination outside the EU, you may need to pay other taxes, customs duty, levies or other charges in relation to your order on importation of the product into your country. As the importer of the product, you may need to pay any outstanding charges, as directed by your country of importation, once your products arrive at your country’s border. In some cases, our shipping partner or your customs authority may contact you directly and you may need to collect your order directly. It is a legal requirement that we declare the full value of the goods on all packages destined outside the EU.

Deliveries to PO Box and shared addresses

Some shipping partners cannot make deliveries to PO Box addresses, so it is recommended that all delivery addresses are physical street addresses.

We strongly advise against deliveries to hotels or third-party couriers. Any orders to be sent to a shared address, such as shared boxes, hotels or third-party couriers, are entirely at the risk of the consumer. Therefore, we cannot accept any liability for orders that fail to arrive at such destinations or are damaged on receipt.

Bulk orders

The website www.viraleze.co is for consumer and end-user purchasers only. You must not offer, or re-sell, products bought from this website, without our prior written approval. As such, we reserve the right to cancel excessive orders without notice. If you wish to purchase a commercial or bulk order, please send an enquiry to hello@viraleze.co.